BPM Implementation Mistakes to Avoid

Business process management (or BPM) improves customer service, lowers costs through workforce and business system optimization, raises revenues and improves product and service quality.

If you are implementing BPM, however, you should consider the following:

1. Don’t invest in BPM technology before specifying clear business requirements

Many organizations are excited about BPM technologies that can save time and money. Some people buy BPMs and then wonder what they do. That's a huge mistake because technology alone is not the answer to solve all business problems. It's crucial to start with a clear perspective of what you want in the technology.

2. Don’t make BPM an IT project

BPM has a significant IT component to it. However, it will be disastrous if you make it an IT project. Even highly skilled IT staff do not know business processes better than primary users. BPM should be about the business processes instead of the technology.

3. Don’t ignore the end user

When you choose to implement BPM, it's crucial to consider the end user’s needs and priorities.

4. Don’t cut costs

Some companies think BPM’s money- and time-saving benefits will allow them to reduce the number of employees. This mentality, however, may impact the morale of your employees negatively.

inFORM Decisions’ iWorkflow solution can help you improve your business processes. Contact us at 800.858.5544 to get more information about this solution.

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